Hospital Administration and Human Resource Management | R.C.Goyal , D.K.Sharma
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Hospital Administration and Human Resource Management byR.C.Goyal , D.K.Sharma

As in the previous editions, this substantially revised and updated edition continues to discuss in detail the various methods of organizing a hospitals Human Resource Department. It also shows how the use of scientific techniques can improve the services of the hospital and ultimately benefit the patients as well as the hospital itself. The Fifth Edition brings in new concepts and new ideas and takes into account the contemporary challenges of hospitals in the human resource management area.

What is New to This Edition
Two new chaptersone on Administrative Steps Required to be Taken in Establishing a New Hospital, and another on Bio-medical Waste Management in India.

New sectionson Soft Skills in HR Management, Corporate Social Responsibility(CSR), Time Management, Indian Medical Tourism, Six Sigma in Hospitals, Public-private Partnership in Health Care Industry, Ways to Improve Internal Interaction, Outsourcing in HRM, and so on.

Three new Appendicescontaining the judgments of the Supreme Court regarding complaints by consumers (patients) against doctors on medical negligence, etc.

Intended primarily as a text for students pursuing Master of Hospital Administration (MHA), postgraduate diploma courses in Hospital Administration or Health Care Services, and undergraduate and postgraduate courses in nursing (B.Sc./M.Sc. Nursing), the book would be equally useful for all those engaged in hospital adminis-tration, nursing administration, and human resource management.

About the Author
D.K. Sharma(MBBS, MHA) is Medical Superintendent of All India Institute of Medical Sciences (AIIMS), New Delhi. He has more than 20 years of experience in hospital administration. Dr. Sharma is Fellow/Life member of several professional and scientific associations including International Medical Sciences Academy (IMSA), Academy of Hospital Administration, Indian Hospital Association, Indian Society of Health Administrators, and Indian Medical Association. He has published more than 30 articles in reputed national and international journals and authored edited four books and three manuals in the field of health services and hospital administration.

R.C. Goyal(PhD, Hospital Personnel Administration) served with distinction as Head, Personnel Department, Holy Family Hospital, New Delhi, and is now associated with the hospital in ISO9001: 2000, NABH (National Accreditation Board for Hospitals and Health Care),training, legal matters and in general and medical administration. He has published several articles in reputed national journals, including the Indian Hospital Association, Journal of the Academy of Hospital Administration, Consumer Protection Journal, and Management Review.

Table of Contents

  • Preface
  • 1. History, Growth and Classification of Hospitals in India
  • 2. Health Services through Five Year Plans
  • 3. National Health Policy 2002
  • 4. Hospital Administration
  • 5. Administrative Steps Required to be taken in Establishing a New Hospital
  • 6. Human Resource Management in HospitalsÅ¡An Overview
  • 7. Evolution of Human Resource Management and its Role in Hospitals
  • 8. Organizing the Human Resource Department
  • 9. Manpower Planning
  • 10. Recruitment, Selection & Induction
  • 11. Training and Management Development
  • 12. Wage and Salary Administration
  • 13. Employees Performance Appraisal
  • 14. Working Conditions, Safety, Wel-fare and Employees Health Services
  • 15. Promotions, Transfers and Dismissals/Resignations
  • 16. Communication
  • 17. Counselling
  • 18. Collective Bargaining in Hospitals
  • 19. Discipline and Disciplinary Action
  • 20. Human Resource Audit
  • 21. Organization Development
  • 22. Management by Objectives
  • 23. Human Relations in Hospitals
  • 24. Importance of Teamwork in Hospitals
  • 25. Bio-medical Waste Management in Hospital
  • 26. Legal Tips for Hospital Administrators
  • Appendices
  • Index

Language: English

Publisher: PHI learning

ISBN 10 : 8120348478

ISBN 13 : 978-8120348479

Length: 616 pages

Details
Publication PHI Learning
Writer R.C.Goyal , D.K.Sharma

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